Frequently Asked Questions

Your complete guide to ordering, delivery, and gift services

šŸŽ Two Ways to Order:

1. Website: www.fansygifts.com

2. WhatsApp: 03124685123

Ordering Process

How do I place an order from website?
1 Browse & Select gift from website
2 Add to Cart
3 Proceed to checkout
4 Enter delivery details
5 Choose payment method
6 Receive WhatsApp confirmation
How do I order via WhatsApp?
  • Send product screenshot to 0312 4685123
  • Share recipient details
  • Specify delivery date and time
  • We confirm availability and pricing
  • Choose payment method
  • Receive packing video and tracking
Can I customize my order?
  • Photo Personalization: Add your photos to gifts
  • Message Engraving: Names, dates, special messages
  • Color Customization: Choose specific colors
  • Gift Wrapping: Premium wrapping with ribbons
  • Special Packaging: Custom boxes

For custom orders, contact us on WhatsApp before placing order.

Delivery Information

What are delivery charges and time?

Free Delivery: All over Pakistan for orders above Rs. 3,000

Standard Delivery: 3-5 business days

Express Delivery: 1-2 days (extra charges)

International Delivery: 7-15 days worldwide

Midnight Surprise: Available with advance booking

Do you offer midnight/surprise delivery?
  • Midnight Surprise: Delivery at 12:00 AM sharp
  • Birthday Surprise: Morning birthday deliveries
  • Anniversary Special: Romantic setup included
  • Office Surprise: Workplace gift delivery
  • Disguised Delivery: Hidden gift delivery

Book at least 3 days in advance for surprise deliveries

How can I track my order?
  • WhatsApp Updates: Regular delivery updates
  • Packing Video: Personal video before dispatch
  • Tracking Number: Courier tracking code
  • Live Location: Rider location sharing
  • Delivery Photo: Proof of delivery photo

Payment Methods

What payment methods are accepted?
  • Cash on Delivery (COD): Available nationwide
  • Bank Transfer: JazzCash, EasyPaisa, Bank transfer
  • Credit/Debit Cards: Visa, MasterCard
  • Online Payment: Secure payment gateway
  • International: PayPal, Western Union
Is advance payment required?
  • COD Orders: No advance required
  • Custom Orders: 50% advance required
  • International Orders: Full payment in advance
  • Urgent Orders: Full payment in advance
  • Bulk Orders: 30% advance required

Need More Help?

Our team responds within 15-60 minutes

Chat on WhatsApp Now

šŸ“ž Call: 03124685123 (Orders & Queries)

Ā© 2021-present Fansy Gifts. Your Trusted Gifting Partner Since 2018

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